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Cake delivery services from Northampton

COVID-19 Update, 

After taking advice from the relevant authorities, we are still open to continue making cakes, so if you do require a cake for a single household gathering, we are able to help, and will be offering a delivery only service. 

This does mean we will be taking into account all relevant distancing measures upon delivery and will require prepayments ahead of delivery to avoid physical contact.

We hope you continue to keep safe and well, if you have any queries please message me direct.

 

 

Celebration Cake Delivery Service Information

 

  • Delivery within 5 miles of northampon is free of charge

  • Between 5-25 miles is £10 for cakes under £60 and free there after

  • Over 25 miles will be chanrged at 45p per mile, for an exact quote please ask

 

 

Wedding Cake Delivery and Set up.

 

  • Delivery and setup is included in all wedding cake quotes

 

Equipment delivery information

 

Standard Delivery

 

Standard delivery offers our customers the best possible rate for delivery, however we are unable to send any products with a Carriage of Dangerous Goods (CDG) classification with this method; there are also a number of restrictions for using this service for our customers outside of the UK

 

Once your order has left our warehouse you should typically receive your delivery within the following time frames:

  • Delivery to UK – 1 to 3 working days after dispatch

 

Express Delivery

 

Orders placed with Express delivery will receive a higher priority treatment by us so that your order leaves our warehouse sooner than if you use standard delivery.

 

Once your order has left our warehouse you should typically receive your delivery within the following time frames:

  • Delivery to UK – next working day after dispatch

 

Carriage of Dangerous Goods (CDG)

 

There are a select number of products that we stock that require extra special care during shipping due to their flammable nature; unfortunately this extra special care comes at a cost so in order to keep our delivery rates fair for all our customers we may charge a CDG handling fee on orders with the effected products.

 

We are only able to ship qualifying products on a select number of delivery options within the EU, therefore when you checkout if you specify a delivery address from outside the EU you will be asked to remove any qualifying products from your basket, if you specify an address within the EU then you will only be presented with the available delivery options.

 

Delivery Rates

 

We are open and transparent with our delivery methods and prices; we have carefully crafted a pricing structure that we believe is fair and convenient for all of our customers.

 

UK Delivery Rates

 

  • Standard Delivery £3.95 on all orders under £75 free there after

  • Express Delivery £7.95 on all orders under £75.00 free there after

 

Reporting an Order as Missing

 

In the unlikely event that you do not receive your parcel within the expected time frame we ask that you let us know as soon as possible so we can work with our couriers to resolve the issue, in some instances it is not possible for us to raise an issue with a courier until the delivery has been missing for some time, when this happens we will work with you to resolve the issue by other means so that you are inconvenienced as little as possible by the delay.

Returns and refunds

 

If for any reason you're not completely happy with your purchase, please return any goods to us within 14 days of receiving the order and we will give you a full refund. Please advise us as soon as possible within this period which products you are returning and quote your order number. The only thing we ask is that you return goods with the original packaging.

 

Due to health and hygiene requirements and in the best interest of all our customers, we regret that we are unable to exchange or accept return of edible goods opened or unopened. The only exception is where goods are faulty or we have substituted products and you are not happy with the substitutions.

 

We will always refund the cost of any faulty goods being returned to us within 10 working days of our receipt of the goods. If the goods being returned are not faulty or unsuitable substitutions, you must cover the cost of returning the goods to us.

 

Please take reasonable care to ensure that any goods being returned are not damaged during transit. Should you fail to do this, you will be charged with the cost of the return.

 

Mandy - Luton

 

“Every time a special celebration comes up I contact Bill! His imagination and ability to create an edible version of almost anything means that the recipient will always know that they are special and unique. I have commissioned Bill for Christmas, Birthday and Anniversary cakes and every one of them has ticked every box both in terms of appearance and taste. The best creator of delicious cakes I know, I can’t recommend him enough!”

 Dominic - Milton Keynes

 

“Hi Bill, thank you for the fabulous cake for my son’s birthday. Not only did it surpass all expectations in terms of design, attention to detail and presentation, it tasted great too!! In fact friends and family are still talking about it 6 months later. I would happily recommend you to anyone thinking of having a cake made for a special occasion.”

Sarah - Luton

 

“I ordered a Pumpkin Cake for my daughters Halloween party and all I can say is "Wow". It was the size of a real pumpkin and the colour of the icing was fantastic and vibrant. The cake also tasted even better than it looked. A moist chocolate cake with chocolate butter icing. You couldn't ask for more!”

© 2016 Bills Edible Art.

Handmade Wedding Cakes, Birthday Cakes and Cakes for Corporate Events in Northampton.

 

Bills Edible Art

31 Farmhill Road, Northampton, NN3 5NU

info@billsedibleart.co.uk | Mob 07514489965

 

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